Legal documents
Privacy policy, terms of service, DMCA policy, and your California privacy rights.
Privacy policy
Who we are
TOTEM Ltd. operates totemltd.com. We are headquartered at 1250 N Wenatchee Ave, H250, Wenatchee, WA 98801. You can reach us at hello@totemltd.com or +1202 480-9082.
What we collect and why
Information you give us directly. When you book a discovery call, submit a contact form, download a resource, or sign up for our newsletter, we collect your name, email address, organization, and any other information you choose to provide. We use this to respond to your inquiry, deliver the resource, schedule your call, or send you the updates you asked for.
Information collected automatically. When you visit our site, we collect standard server log data including your IP address, browser type, operating system, referring URL, and pages visited. We use Google Analytics to understand how visitors engage with our content. This data is aggregated and anonymized.
Cookies. We use essential cookies (required for the site to function) and optional analytics cookies (Google Analytics 4). See our cookie notice for full details.
What we do not collect. We do not collect payment information. We do not collect sensitive personal information. We do not build behavioral profiles for advertising.
How we use your information
- To respond to inquiries and schedule discovery calls
- To deliver requested resources, case studies, and perspectives
- To send newsletters and updates you have subscribed to
- To understand how our site is used so we can improve it
- To meet our legal obligations
We do not use your information to make automated decisions about you. We do not sell, rent, or trade your information with third parties for their commercial purposes.
Who we share information with
Service providers. We use third-party services to operate our site and communications, including Google Analytics (analytics), Calendly or equivalent (scheduling), and our email service provider (newsletter). These providers access your information only to perform services on our behalf.
Legal requirements. We may disclose information if required by law or governmental authority. We will notify you when legally permitted.
Your rights
You may request access to your information, request correction or deletion, and opt out of marketing communications at any time using the unsubscribe link in any email we send.
California residents have additional rights under CCPA/CPRA. See the "Do not sell" section below.
To exercise any right, contact us at privacy@totemltd.com with the subject "Privacy request." We respond within 30 days.
Data retention
We retain your information for as long as necessary to fulfill the purpose for which it was collected, generally no longer than three years from your last interaction with us.
Contact
Privacy questions: privacy@totemltd.com · 1250 N Wenatchee Ave, H250, Wenatchee, WA 98801
Terms of service
Acceptance
By accessing totemltd.com you agree to these terms. If you do not agree, do not use the site.
Use of the site
You may use this site for lawful purposes only. You may not use the site to transmit harmful, fraudulent, or illegal content. You may not attempt to gain unauthorized access to any part of the site or its systems. You may not use automated tools to scrape, copy, or index the site without our written permission.
Intellectual property
All content on totemltd.com — including text, images, graphics, logos, and code — is the property of TOTEM Ltd. or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may link to our site and share our publicly published content with attribution. You may not reproduce, distribute, modify, or create derivative works from our content without our written permission.
Disclaimers
This site is provided "as is." We make no warranties regarding the accuracy, completeness, or fitness for purpose of any content. Nothing on this site constitutes legal, financial, or professional advice.
Limitation of liability
To the maximum extent permitted by law, TOTEM Ltd. is not liable for any indirect, incidental, special, or consequential damages arising from your use of this site.
Governing law
These terms are governed by the laws of the State of Washington, United States. Disputes shall be resolved in the courts of Chelan County, Washington.
Contact
legal@totemltd.com for legal matters · compliance@totemltd.com for compliance with our policies · 1250 N Wenatchee Ave, H250, Wenatchee, WA 98801
DMCA policy
TOTEM Ltd. respects intellectual property rights and expects users of totemltd.com to do the same. We will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA).
Reporting infringement
If you believe content on totemltd.com infringes your copyright, send a written notice to our designated DMCA agent containing all of the following:
- A physical or electronic signature of the copyright owner or authorized representative
- Identification of the copyrighted work you claim has been infringed
- Identification of the infringing material and its URL on our site
- Your contact information: name, address, telephone, and email
- A statement of good faith belief that the use is not authorized
- A statement, under penalty of perjury, that the information is accurate and you are authorized to act
Note: DMCA designated agent registration with the US Copyright Office is in process. Registration required for full DMCA safe harbor protection.
Repeat infringers
TOTEM Ltd. will terminate access to our site for users who are repeat infringers of intellectual property rights in appropriate circumstances.
Do not sell or share my personal information
This page exists to fulfill our obligations under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). You have the right to opt out of the sale or sharing of your personal information. Since we do not engage in these practices, no further action is required to exercise this right.
Categories of personal information we collect
- Identifiers (name, email, IP address)
- Internet activity (pages visited, browser type)
- Professional information (organization, role — when you provide it)
- Inferences drawn from the above (content interests based on pages visited)
Purposes
Operating our site, responding to inquiries, delivering requested resources, sending requested communications, and improving our services.
Additional California rights
California residents may request: access to personal information collected, deletion of personal information, correction of inaccurate information, and a copy of personal information in a portable format. To exercise these rights, contact privacy@totemltd.com with subject "California privacy request." We respond within 45 days. We do not discriminate against users who exercise their privacy rights.
We believe personal data belongs to the person it describes. That belief is not legal language; it is how we build.
Accessibility
TOTEM Ltd. is committed to ensuring that totemltd.com is accessible to people with disabilities. We are working to achieve conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
Feedback
If you experience any barrier accessing content on our site, please contact us at hello@totemltd.com. We will do our best to address the issue promptly.